Service

Crew

It is an important task to team together a good and competent crew, not only for your safety onboard, as for the whole experience itself. Together with Bachmann Group we ensure a well-educated crew with experience and knowledge to the local areas. Bachmann Groups have great experience within training and education of crew members for luxurious yachts. The Crew has their own cabins and area on the yacht, aside the area of the guests. They will greet you upon arrival, and serve you throughout your vacation, all to ensure you get an authentic luxurious experience.

Exceeding your expectations

It all starts with your family and your own dreams and requirements. No two clients and no two yachts are the same, so we listen to your ideas and understand your needs first and foremost. It’s the beginning of a relationship which allows us to match our knowledge of the yachts and their crew to your expectations. We then work hard with our crew, fine-tuning the preparations and finding ways in which we can make your trip special.

24/7 Service

To provide the best customer support to our customers, we offer 24/7 support! You are always welcome to call our offices during normal business hours, Monday – Friday 8:30am to 5:00pm Eastern Standard time, or email customer service 24/7. For an extended phone support outside these hours, you will have to sign up for the 24/7 support service. 24/7 support is for after normal business hours and weekends. During our business hours please use normal contact numbers.